Returns & Exchanges

At Hazelton's, we strive for perfection in every gourmet gift; however, due to the perishable nature of our food products, we offer specialized resolutions for items that do not meet our quality standards. If your order arrives damaged or incorrect, please contact our concierge team within 48 hours of delivery to initiate a claim.

1

Document the Issue

Take clear photographs of the shipping box, the packaging materials, and the specific food items that are damaged or incorrect to help us process your request.

2

Contact Concierge

Email our support team with your order number and the attached photos within two days of receiving your gourmet basket.

3

Review Process

Our quality assurance team will review your claim within 24 business hours to determine if a replacement, store credit, or refund is appropriate based on the product type.

4

Resolution

Once approved, we will immediately arrange for a fresh replacement to be shipped or issue a credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing